IS

                                                                                              Complaint  Policy

We want to give you best possible service. However, if at any point you become unhappy or concerned about the service, you should inform us immediately, so that we can do our best to resolve the issue.

Initially, it may be helpful to contact your case worker directly to discuss your concerns, you can complaint to our complaints officer and we will do our best to resolve any issues. If you would like to make a formal complaint. Making a complaint will not affect how we handle your case.

Complaint Procedure:

IA Solicitors is a law firm that tries to provide legal services at its best. If you are unhappy or have any issue regarding your case, you are most welcome to contact us. This will improve our standards.

IA Solicitors basic purpose is to provide highly and competitive services to the community. We have noticed that sometime, our clients do not happy or feel unsatisfaction. For this purpose we have a complaints procedure.

If you are not satisfied and have a complaint about our provided services, you should inform us about your issues in detail with relevant documents.

Within 5 working days, you will receive an acknowledging email or written letter. A copy of the complaint procedure will be attached with this acknowledgement. Your complaint will be investigated by complaint handler (Iram Ahmad).

Complaint Handler: Iram Ahmad

Address: Flat 11, 25 Ashford rd, Feltham, TW13 4QR

Email:  irama@iasolicitors.co.uk  or

             complaints@iasolicitors.co.uk

You could be invited for a meeting to discuss your complaint. Hopefully, your complaint will be resolved in this meeting.

With in 7 working days of the meeting, you will be informed in written about agreed and non agreed suggestions.

if you do not want to attend meeting due to any reason then let us know to cancel this meeting. Within 21 days, You will receive a detailed written response. 21 days will be counted from the acknowledgement letter.

if you are not satisfied with the solution, you can make a request for review in 7 days. These 7 days will be counted from receiving the decision.

After receiving the review request. you will be answered in detail in 14 days with reasons. 

What to do if we cannot resolve your complaint:

The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit:

Home | Legal Ombudsman

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour:

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the

SRA | Reporting an individual or firm | Solicitors Regulation Authority